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  • 1.  Digital conversation complete data on each segment end

    Posted 12-02-2025 01:33
    Edited by Sukhjinder Brar 12-02-2025 06:39

    API used POST https://<region>/api/v2/analytics/conversations/details/query

    API does not provide Segment filter for SegmentStart. We need to get digital conversations for an interval where SegmentStart is in the interval. How this can be achieved?

    Thanks


    #PlatformAPI

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    Sukhjinder Brar
    Principal Consultant
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  • 2.  RE: Digital conversation complete data on each segment end

    Posted 12-03-2025 03:54

    Hi Sukhjinder,

    Not sure why the API does not provide that filter, but does provide segmentEnd.

    For digital conversations you might need to use the jobs API Conversation Detail job. The "regular" analytics API pulls data of digital conversations that started on the day of in the interval you set, whereas the Jobs API will pull data of conversations that overlap with the interval. E.g. you'd miss a digital conversation in the first one if it was opened again, but the start date was outside the interval you set. Afterwards you'd filter the results on segmentStart in you application.



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