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Digital Interaction Spell Check
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Best Answer
Emily Kammerer
06-07-2024 07:16
My agents recently commented that the automatic spell check feature for digital interactions is no longer ...
Robert Wakefield-Carl
06-07-2024 14:16
There was in issue with the spelling plug-in and will be fixed next week ------------------------------ ...
Emily Kammerer
06-07-2024 15:57
Thank you! ------------------------------ Emily Kammerer Ascendium Education Solutions, Inc. ------------------------------ ...
Glyn Hayes
06-12-2024 06:02
We have the same and thanks for the update about the release. Is there a fix ID number ? ------------------------------ ...
BRENO CANYGGIA FERREIRA MARRECO
08-16-2024 10:06
Hi Robert, I don't find documentation of the spelling plug-in. Can you share, please? I need ...
BRENO CANYGGIA FERREIRA MARRECO
08-19-2024 14:14
up @Robert Wakefield-Carl . hlp Att, ------------------------------ BRENO CANYGGIA FERREIRA ...
Neil Jones
10-07-2024 03:16
Hi Robert, Do you know if this has been fixed ? Email UI looks to be missing the function. Thanks, ...
Robert Wakefield-Carl
10-07-2024 14:51
So, I have Windows 11 and Chrome and enabled Editor. When I use Email, it looks fine: I ...
Dave Tiltman
10-08-2024 06:12
Hi Robert, We use the Genesys desktop app rather than the browser. In the browser the spellcheck ...
Joy Shewmake
09-19-2024 09:30
We just did an upgrade on Purecloud and the Spell Check is not working and it says no spellings found. ...
John Greer
09-20-2024 08:36
We also experienced this when upgrading the desktop client to version to 2.38.792 from 2.37.781. Misspelled ...
Emily Kammerer
09-20-2024 07:04
@Kelly Fitzgerald - I got your message regarding this post but for the life of me cannot figure out ...
Kelly Fitzgerald
09-20-2024 08:28
Thanks @Emily Kammerer ! We don't show any native spellcheck. Anyone else? Or anyone know of a ...
Jason Tran
09-26-2024 09:54
Looks like we got reports of similar issue. Did you happened to have a genesys case open for this still? ...
Dave Tiltman
09-26-2024 11:30
We're also having this problem - incorrectly spelled words are underlined in red, but when right clicking ...
Joe Dale
10-02-2024 13:59
We're experiencing the same issue in both the app and browser. Any updates? ------------------------------ ...
Dave Tiltman
10-02-2024 15:01
Hi, Our service partner has been in contact with Genesys and been advised that they are aware ...
Cameron Tomlin
10-14-2024 11:08
Hello Dave, I have located the internal ticket and development ticket related to this. As of ...
Cameron Tomlin
10-23-2024 12:10
Hey Emily and All Community Members, I took a look at the internal ticket and it looks like the dev ...