My agents recently commented that the automatic spell check feature for digital interactions is no longer there. They use the desktop app, but I ran a quick test and encountered this in both the desktop app and browser. I scanned through various admin pages (Email, Queues, Organization Settings) to see if there is a new setting that needs to be enabled for this but didn't find anything there, and don't recall seeing anything in release notes. I'm trying to find out when they first noticed this change. Seems unlikely that this would be an intentional change - wondering if others have encountered this or have any insight?
#DigitalChannels------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.
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