Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Digital Menu - Digital BOT

    Posted 01-26-2024 04:50
    Edited by Karl Harris 01-26-2024 10:56
    No replies, thread closed.

    Hi Community

    I believe there was a way that you could "Activate" and "De-Activate" quick reply buttons on a Digital Menu within a Digital BOT? (tick boxes)

    Resource pages say its still possible...  "Create buttons for the user to indicate what they want to do next. For example, book a hotel room, contact the hotel event center, or listen to dining hours. To activate a button, enable the check mark next to it"

    However, in Architect, I cannot see any tick boxes next to the buttons as and when I create them?  Nor can I see any other way that I can activate and de-activate buttons?  

    Has the feature been removed or is this a bug?


    #DigitalChannels #DigitalBots #Architect

    ------------------------------
    Karl Harris
    British Telecommunications PLC
    ------------------------------



  • 2.  RE: Digital Menu - Digital BOT
    Best Answer

    Posted 01-30-2024 07:35
      |   view attached
    No replies, thread closed.

    Hi Karl

    Previously you could untick buttons however when Genesys changed the UI this is no longer possible (really annoying) 

    You have to delete the button from the menu. The options that were under that button in the flow will stay just be marked as unreachable. When you readd the button just drag the unreachable flow under the new button option. 

    Again no idea why they changed this and was definitely not user tested!   

    Attached a example vid I've done. 

    Hope this helps 



    ------------------------------
    Karl Beal
    Severn Trent Water
    ------------------------------



  • 3.  RE: Digital Menu - Digital BOT

    Posted 01-30-2024 08:55
    No replies, thread closed.

    Thanks Karl!  I thought i was going mad!

    Thank you for the example video of the workaround too - very useful, thanks! 



    ------------------------------
    Karl Harris
    British Telecommunications PLC
    ------------------------------

    Original Message


Related Content