Looking to gather customer feedback directly within your messaging conversations? Our new Direct Surveys eLearning course is now available in Genesys Education!
In this course, you'll learn how to configure and automate direct (inline) surveys for messaging interactions in Genesys Cloud, enabling you to collect valuable post-conversation customer feedback without disrupting the customer experience.
Whether you're implementing messaging for the first time or expanding your customer feedback strategy, this course provides the foundational knowledge needed to get started.
Have questions? Reach out to us at education@genesys.com or visit Genesys Orchestrators for more training resources.
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Melissa Talamonti-Clark
Product Manager, Genesys Education
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