Genesys Cloud - Main

We have some administrative users that want their phones answered and screened by their assistants, then transferred if they are legitimate. We can somewhat accomplish this by putting the extension and DID number of the manager on the Assistant's phone and assign a new extension to the Manager. The problem comes in with the directory though. If an attendant uses the directory to do a lookup when transferring the call, if they search by the manager's name, they will end up transferring the call to the "new" number we have assigned for the manager. Is there a way to hide someone in the directory so calls won't get transferred to them.

The basic feature you describe (Boss/Admin Shared Line Appearance) is one that was considered, but is not on the roadmap at this time.

Nor is there an ability to hide a user from the Directory.

You should contact Support and submit an enhancement request, so that Product Management knows you need the features.