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Disable attachments button on Agent interface during WEB MESSAGING interaction

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  • 1.  Disable attachments button on Agent interface during WEB MESSAGING interaction

    Posted 10-13-2022 10:47
    No replies, thread closed.
    Hi Community,
    our customer asked us to disable the functionality of sending attachments via the Web Messaging channel. We disabled the relevant configuration in the 'Messenger Configurations' section (see attached image), and on Messenger widget we no longer see the button (see attached image). But on the Agent interface, there is still the button (see attached image) and the functionality to send attachments.
    We already checked in Agent's Roles, but there aren't permissions regarding attachments for web messaging channel.
    Can anyone help us?

    Thank you

    Regards
    Marco

    #DigitalChannels

    ------------------------------
    Marco Ruzzon
    Indra Italia spa
    ------------------------------


  • 2.  RE: Disable attachments button on Agent interface during WEB MESSAGING interaction

    Posted 10-15-2022 18:29
    No replies, thread closed.
    Not seeing any permission for that under WebMessaging, but there is one under Chat.  You might try that one:

    Chat  File  All Permissions Assigns all File permissions, including any future permissions

    I created an idea for you: Add permission for file attachments | Genesys Cloud Ideas Portal (aha.io)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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