Genesys Cloud - Main

Hi all,

Is it possible to disable only the "blind transfer" button from Purecloud web interface of agent and keep ''Consult transfer' ?

Thank you in advance.
#Omni-ChannelDesktop/UserInterface
#SystemAdministration
#Telephony

No, not in the standard interface. 

You would have to write a custom client and use the info on https://developer.mypurecloud.com/api/rest/v2/conversations/transfer.html to build the functionality (plus all the other client functionality you want).

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George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
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Hi George,

Thank you, I will do the same

Regards.

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Oudderhem Mostafa
Coverage-Communication
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Original Message:
Sent: 12-03-2019 18:44
From: George Ganahl
Subject: Disable "Blind Transfer" from Purecloud interface of agents

No, not in the standard interface.

You would have to write a custom client and use the info on https://developer.mypurecloud.com/api/rest/v2/conversations/transfer.html to build the functionality (plus all the other client functionality you want).

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
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