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  • 1.  Disable "Blind Transfer" from Purecloud interface of agents

    Posted 12-03-2019 06:16
    No replies, thread closed.
    Hi all,

    Is it possible to disable only the "blind transfer" button from Purecloud web interface of agent and keep ''Consult transfer' ?

    Thank you in advance.
    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration
    #Telephony


  • 2.  RE: Disable "Blind Transfer" from Purecloud interface of agents

    Posted 12-03-2019 18:44
    No replies, thread closed.
    No, not in the standard interface. 

    You would have to write a custom client and use the info on https://developer.mypurecloud.com/api/rest/v2/conversations/transfer.html to build the functionality (plus all the other client functionality you want).

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Disable "Blind Transfer" from Purecloud interface of agents

    Posted 12-04-2019 04:39
    No replies, thread closed.
    Hi George,

    Thank you, I will do the same

    Regards.

    ------------------------------
    Oudderhem Mostafa
    Coverage-Communication
    ------------------------------

    Original Message


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