Thanks James,
You know, I knew that permission was there. And I removed it from this customer's custom roles I had created from copies of the default roles. I eventually found that the specific customer who reported she still had Call Forwarding available was also in the Master Admin role (and so was I). I had looked through the Permissions tab on her PureCloud account and on mine and did not see that Call Forwarding > Edit permission in her list of permission. So I assumed it was disabled. I finally found the permission enabled in the Master Admin role - thats why both of us still had the ability to setup Call Forwarding. But the odd thing, maybe a bug, was that it didn't show up in our list of Permissions on our individual accounts. I would assume that the Permissions tab would show all the Permissions an individual has from different role memberships. But this wasn't there.
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Greg Beal
ConvergeOne, Inc.
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Original Message:
Sent: 06-19-2020 02:23
From: Gareth James
Subject: Disable Call Forwarding
Hi Greg,
There is a call forwarding permission that needs to be set in order to allow users to be able to call forward:
Conversation > Call Forwarding > Edit permission
This is documented in the Genesys Cloud Resource Centre
https://help.mypurecloud.com/articles/call-forwarding/
Kind Regards
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Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
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