Thanks James,
You know, I knew that permission was there. And I removed it from this customer's custom roles I had created from copies of the default roles. I eventually found that the specific customer who reported she still had Call Forwarding available was also in the Master Admin role (and so was I). I had looked through the Permissions tab on her PureCloud account and on mine and did not see that Call Forwarding > Edit permission in her list of permission. So I assumed it was disabled. I finally found the permission enabled in the Master Admin role - thats why both of us still had the ability to setup Call Forwarding. But the odd thing, maybe a bug, was that it didn't show up in our list of Permissions on our individual accounts. I would assume that the Permissions tab would show all the Permissions an individual has from different role memberships. But this wasn't there.
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Greg Beal
ConvergeOne, Inc.
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Original Message:
Sent: 06-19-2020 02:23
From: Gareth James
Subject: Disable Call Forwarding
Hi Greg,
There is a call forwarding permission that needs to be set in order to allow users to be able to call forward:
Conversation > Call Forwarding > Edit permission
This is documented in the Genesys Cloud Resource Centre
https://help.mypurecloud.com/articles/call-forwarding/
Kind Regards
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Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
Original Message:
Sent: 06-18-2020 14:02
From: Greg Beal
Subject: Disable Call Forwarding
Can we as Genesys Cloud admin disable call forwarding for browser or Desktop app users (not embedded clients)? We don't want users to be able to do any kind of call forwarding. I can't see how to do it.
#Telephony
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Greg Beal
ConvergeOne, Inc.
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