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  • 1.  Disable "decline" button from Purecloud User Interface ?

    Posted 01-27-2020 10:00
    No replies, thread closed.
    Hi, 

    The customer ask if it is possible to disable or remove the button "Decline" when an agent receive an email interaction 

    Please let me know if this is possible ?

    Thank you in advance.
    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration


  • 2.  RE: Disable "decline" button from Purecloud User Interface ?

    Posted 01-27-2020 10:19
    No replies, thread closed.
    Not in the standard interface, no. You would have to create a custom interface.

    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Disable "decline" button from Purecloud User Interface ?

    Posted 01-28-2020 02:14
    No replies, thread closed.
    And the very unique feature of Genesys Cloud is that you can do that and Genesys even gives you source code and example at developer.mypurecloud.com

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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