Genesys Cloud - Main

when an agent is in a call , is possible to remove or disable the Disconnect option for an agent?  Client  only wants that customer finish the call not the agent.

can be possible?

Hello Santiago,

Currently we do not have a way to disable that for agents, though I did see a few Ideas marked as Future Consideration in the Product Ideas Lab. I would recommend you check them out and vote on the ones below. 

https://genesyscloud.ideas.aha.io/ideas/TEL-I-193

https://genesyscloud.ideas.aha.io/ideas/INB-I-494

If you are using the web UI and not the desktop app it is possible to develop or use a browser extension that can manipulate the page and remove the button. I've done with UBlock Origin to demonstrate the capability, but it would be really up to someone to build a custom application to do this. If that is not an option then there isn't really much you can change.