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  • 1.  Disable download feature for Group voicemail

    Posted 08-09-2020 15:00
      |   view attached
    No replies, thread closed.
    Hello,
    We have setup a group voicemail for a queue with members who will receive the notification in their Inbox. Agents have ability to play the voicemail but also have ability to download the voicemail. I didn't find a role permission to disable the download button. But we are looking for a way to disable the download feature as it may have NPI data. Please advise if anyone has suggestions/workarounds.

    Thanks,
    #Routing(ACD/IVR)

    ------------------------------
    Satish Pallapotu
    Franklin Templeton Companies, LLC
    ------------------------------


  • 2.  RE: Disable download feature for Group voicemail

    Posted 08-09-2020 15:48
    No replies, thread closed.
    You could possibly see if this is set and if it affects it: Recording  Recording  Download.

    Otherwise, vote for one of these:

    https://genesyscloud.ideas.aha.io/ideas/CLINB-I-895

    https://genesyscloud.ideas.aha.io/ideas/EDGE-I-65

    https://genesyscloud.ideas.aha.io/ideas/CLINB-I-543


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Disable download feature for Group voicemail

    Posted 08-09-2020 22:32
    No replies, thread closed.
    Thanks for the info, Robert. Yes, I checked the Role permission Recording Recording Download but didn't work.

    ------------------------------
    Satish Pallapotu
    Franklin Templeton Companies, LLC
    ------------------------------

    Original Message


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