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  • 1.  disable MMS

    Posted 10-06-2023 15:06
    No replies, thread closed.

    Good afternoon.  We have enabled a TF number for SMS interactions in Genesys. However, we do NOT want people to be able to send images (png, jpg, gif, etc.) to our agents.  Our shortcodes were created with MMS disabled, but we have been unsuccessful in trying to disable it on the TF or Genesys Voice numbers that are SMS enabled.  Does anyone have info on how we can do this?

    Thanks


    #DigitalChannels

    ------------------------------
    Marty Hand
    National Domestic Violence Hotline
    ------------------------------


  • 2.  RE: disable MMS

    Posted 10-06-2023 15:18
    No replies, thread closed.

    You can't at this time, but soon you will have the ability to use the Content Profiles to restrict inbound and outbound files by file type.  

    Looks like this is due out on the 18th.  Web Messaging - Video Attachments | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: disable MMS

    Posted 10-06-2023 15:24
    No replies, thread closed.

    That is really confusing since the SMS Number Inventory page in Admin shows an option for Support MMS:

    It is NOT enabled on our 2 short codes so I don't know why that would even display if it isn't a configuration option somewhere.



    ------------------------------
    Marty Hand
    National Domestic Violence Hotline
    ------------------------------

    Original Message


  • 4.  RE: disable MMS

    Posted 10-06-2023 15:58
    No replies, thread closed.

    Yes it is, especially with statements like this:  In the current phase of Genesys Cloud's MMS support, you can use MMS messages on  both long code SMS interactions and short code SMS interactions.

    https://help.mypurecloud.com/articles/mms-overview/



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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