Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Disabling Inbound Call Greeting

    Posted 11-28-2020 01:18
    No replies, thread closed.
    On an Inbound Call, the first thing the Caller hears is (something like) "Please stay on the line while you are connected to …"; this is played before alerting and routing to Voicemail.

    Is there any way to disable it?
    #Telephony

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific
    ------------------------------


  • 2.  RE: Disabling Inbound Call Greeting

    Posted 11-29-2020 02:22
    No replies, thread closed.
    Yes. You have to disabile the FAX capability in the role assigned to the Agent. Actually this greeting is for GC to identify if the incoming interaction is a FAX or a voice call. 
    I hope it helps
    Gennaro

    ------------------------------
    Gennaro Montanino
    ------------------------------

    Original Message


Related Content