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  • 1.  Disabling typed input in a digital bot

    Posted 08-16-2023 15:01
    No replies, thread closed.

    Greetings.  I have a use case where quick replies or cards/carousels provide a curated experience, and wish to disable the customer's ability to free-type into the messenger window.  Is there a toggle or solution for this?


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Vikki Papesh
    Tandem Diabetes Care Inc.
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  • 2.  RE: Disabling typed input in a digital bot

    Posted 08-16-2023 19:47
    No replies, thread closed.

    Have you considered just using the Knowledge Portal tool instead of the web messenger for this?

    https://help.mypurecloud.com/articles/about-knowledge-portal/



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    Anton Vroon
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  • 3.  RE: Disabling typed input in a digital bot

    Posted 09-09-2023 07:49
    No replies, thread closed.

    Vikki, were you able to find a method to disable the customer's ability to type when engaging with digital menu prompts?  I as well have this need and looking for a solution.  Genesys has accomplished this with their digital bot.  But I am wondering if this is a custom web messenger UI.

    #ConversationalAI(Bots,AgentAssist,etc.)



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    Christy McDaniel
    Shaw Industries Group, Inc.
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  • 4.  RE: Disabling typed input in a digital bot

    Posted 09-10-2023 20:05
    No replies, thread closed.

    Christy, we were also hoping to be able to do this and asked the question of our Partner.  The answer we had back was:
    Spoke to others within Genesys and it was confirmed they you need to build your own web messenger widget using the API/ SDK, as it is not OOTB functionality.



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    Lee Smith
    Genesis Energy
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    Original Message


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