Genesys Cloud - Main

Hi Genesys Community,

as far as I know the Default value of the timeout of calls that are disconnected to be displayed in the Genesys widget in Salesforce is 2 min, is there any way to change this value:

Thank you in advance!

#Unsure/Other

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Fatim Zahra ENNAOUI
Genesys Expert
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Hi Fatim,

I dont belive this is configurable, but someone with more knowledge of the SF integration will hopefully be able to confirm.

If its not configurable, then I would recommend raise an idea on the Genesys Cloud Product Ideas Lab

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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This seems to address the same:

https://developer.genesys.cloud/forum/t/embeddable-framework-deallocation-timer/14626

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Vaun McCarthy
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