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Display Customer Names from Data Table in Agent Script Drop-Down

  • 1.  Display Customer Names from Data Table in Agent Script Drop-Down

    Posted 05-12-2025 10:45

    I'm looking to implement the following in Genesys Cloud:

    I want to fetch a list of customer names stored in a Data Table and display them in a drop-down menu within an Agent Script. The goal is to allow agents to select one of the customer names from the list during an interaction.

    Could anyone guide me on how to achieve this? Specifically:

    • Is it possible to dynamically populate a drop-down in Agent Scripts using Data Table entries?

    • What would be the best approach or workaround if this isn't natively supported?

    Appreciate your help!


    #Architect
    #Scripts

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    Karthik Ageer
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