Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Display Skill name in the Script

    Posted 03-02-2023 04:49
    No replies, thread closed.

    Is there any way to display skill assigned for that particular conversation in the scripts.?


    #ArchitectureandDesign
    #Routing(ACD/IVR)

    ------------------------------
    Bhanu Prasanth Reddy Punuru
    TTEC Digital, LLC fka Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: Display Skill name in the Script

    Posted 03-02-2023 14:01
    No replies, thread closed.

    using Update Data block select ACD skill variable and assign the value. Then use the variable as input to your script (the corresponding variable within script needs to have input option enabled) as well as under Transfer to ACD block skill assignment. 



    ------------------------------
    Muhammad Zubair Awan
    ------------------------------



Related Content