Genesys Cloud - Main

We have an opt in / out policy for our callers. We would like to display to our agents if the call is being recorded or not. I know the secure pause button is there but it is displays even when the caller opts out. Is there a key or variable we can use in our scripter?

When the caller opts out, you can set participant data for that and before you transfer to the queue, use the Set Screen Pop and populate that to the screen pop variable that you can display to the agent in the script.