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  • 1.  Displaying to the agent whether the call is being recorded or not

    Posted 02-07-2024 07:32
    No replies, thread closed.

    We have an opt in / out policy for our callers. We would like to display to our agents if the call is being recorded or not. I know the secure pause button is there but it is displays even when the caller opts out. Is there a key or variable we can use in our scripter?


    #Omni-ChannelDesktop/UserInterface

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    Paul
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  • 2.  RE: Displaying to the agent whether the call is being recorded or not
    Best Answer

    Posted 02-18-2024 22:39
    No replies, thread closed.

    When the caller opts out, you can set participant data for that and before you transfer to the queue, use the Set Screen Pop and populate that to the screen pop variable that you can display to the agent in the script.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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