Hello Genesys Community!
Division-awareness for wrap-up codes will release later this week. I've had several customer reach out directly to ask if they need to prepare for any changes or disruptions upon release.
The answer: there will be no impact to existing customers and no requirement to prepare for this new feature.
- On release day, all wrap-up codes that exist in customer environments will be assigned to "all divisions" (AKA wild-carded.) This will ensure that users who had access to a certain wrap-up code on Tuesday will still have access on Wednesday and will only lose access if the customer assigns the wrap-up code to a division that the users does not have rights to.
- This also means that any wrap-up code that is currently associated with a queue will continue to be associated with that queue, unless and until a customer assigns the wrap-up code to a different division.
Cheers!
#Implementation#PlatformAdministration#Roadmap/NewFeatures------------------------------
Becky Powell
Director, Product Management
Genesys - Employees
------------------------------