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  • 1.  Division Missing From WorkTeam Drop Down

    Posted 12-05-2024 06:49
    No replies, thread closed.

    I have an agent who is trying to create a new WorkTeam but cannot see the Division they want to create the WorkTeam in on the drop down when they try to create the WorkTeam.

    I have checked and they have access to ALL of the divisions in the Org and have a role which has ALL of the WorkTeam permissions in order to create, edit, delete the WorkTeam.

    I have searched through all of the documentation on the Resource Centre but cannot find anything which specifically mentions how to ensure that the division is visible in the drop down. Does this need to be configured from somewhere else ?. 


    #ArchitectureandDesign
    #PlatformAdministration

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    richard craig
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  • 2.  RE: Division Missing From WorkTeam Drop Down

    Posted 12-05-2024 08:59
    No replies, thread closed.

    Hi Richard

    As per the note in Create a work team: The Create Work team permission is Division aware. You can create work teams only for divisions where you have the Create Work team permission. Team members must belong to the same division.

    If you are sure the user has all the correct permissions, then I would capture Network and Console logs when they load the view and create a case with customer care, also providing the the affected userID.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Division Missing From WorkTeam Drop Down

    Posted 12-05-2024 09:36
    No replies, thread closed.

    Samuel,

    I cannot get the network or console logs as the division does not appear in the drop down at all.

    I have tested this with my own profile which I have access to ALL divisions and cannot see the option in the drop down.



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    richard craig
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    Original Message


  • 4.  RE: Division Missing From WorkTeam Drop Down
    Best Answer

    Posted 12-05-2024 11:06
    No replies, thread closed.

    Hi Richard,

    When loading the overall page, it should still capture what APIs are run and the responses in the network and console logs. The APIs pulling the info are based on the permissions the user has assigned.  If its populating nothing and the permissions are correct, then this will need customer care case to look at why the divisions aren't loading, but they will require the network and console logs to verify what is happening. 



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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