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DL360/DL380 Gen11 Support for Premise Edge Customer Hardware Solution

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  • 1.  DL360/DL380 Gen11 Support for Premise Edge Customer Hardware Solution

    Posted 08-21-2023 01:49
    No replies, thread closed.

    We have received information from HP in Japan that the DL360/DL380 Gen10 will be End Of Sales at the end of 2023, and its successor is likely to be the DL360/DL380 Gen11.
    Is there any plan to support DL360/DL380 Gen11 as a Customer Hardware Solution for Premise Edge as shown in the following page? It would be helpful to know the release schedule as well.
    https://jp-help.mypurecloud.com/articles/customer-hardware-solution-bill-of-materials/#main-content


    #Roadmap/NewFeatures

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    Ken Hashimoto
    Genesys - Employees
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  • 2.  RE: DL360/DL380 Gen11 Support for Premise Edge Customer Hardware Solution

    Posted 09-04-2023 23:10
    No replies, thread closed.

    As per the release notes last week, Genesys is no longer in the hardware business.  You need to talk to Arrow:

    Arrow Electronics partnership and end of preconfigured edge appliances program

    After August 30, 2023, Genesys will end the prepackaged Edge appliances program. When Genesys depletes the remaining stock, Arrow Electronics will offer bare hardware that enables customers to use the Customer Hardware Solution. For more information, see Genesys and Arrow partnership overview. This feature has no restriction by user or required user to access.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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