Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  DNC for Manual Dial

    Posted 01-07-2026 17:28
    No replies, thread closed.

    Hi Team,

    Is there a way to implement DNC when an agent manually dials a number? Right now, the setup we have checks DNC only for dialer campaign calls. We also need to see if there are any options to enforce DNC when someone dials manually.

    I was also checking if topics under the Trigger Configuration can be used, but I'm not sure which topic to use - Customer Start or Outbound is not working.

    Please advise if anybody has any input.


    #ArchitectandDesign

    ------------------------------
    Hariharasudan Ramachandran
    ------------------------------


  • 2.  RE: DNC for Manual Dial
    Best Answer

    Posted 01-08-2026 08:31
    No replies, thread closed.

    Hi Hariharasudan, 

    I am unaware of a DNC list for manual calls only for campaigns. Hopefully someone else in the community can provide more insight into if they have found a way to do this.

    There is an idea Global Block List and DNC lists in the Genesys Cloud Product Ideas Lab that has some similarities and maybe worth adding your use case to



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



Related Content