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  • 1.  DNIS performance connection offer difference

    Posted 02-10-2023 05:38
    No replies, thread closed.

    Hi All,

    In DNIS performance view, we get a count of "Connection" and "Offer". For eg: If Connection = 50 and Offer = 40, what happened to the 10 calls (50-40 Connection-offer)?

    Regards,


    #Reporting/Analytics

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    Harshali Bhure
    Accenture Solutions Private Limited
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  • 2.  RE: DNIS performance connection offer difference

    Posted 02-13-2023 08:57
    No replies, thread closed.

    Connected counts the number of connected external sessions.  Offer counts the amount of offers to a queue.  The disparity is likely conversations that connected in the IVR and never routed to a queue.  Our support team can provide a precise answer if you'd like them to take a look at the data contributing to those counts.



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    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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