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  • 1.  DNIS Report Connection

    Posted 08-21-2025 06:50

    Hi all,

    Question - for some individuals the connections is showing as blank however offered/answered etc have values. Any ideas?


    #Reporting/Analytics

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    Gary Waddell
    Professional Services Consultant
    United Kingdom
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  • 2.  RE: DNIS Report Connection

    Posted 08-21-2025 08:35

    Hi Gary,

    Just to clarify, are you saying that looking at the same view some people can see the Connection value and some people cant, but the offer/answer values are the same?  
    If its this, it could be due to Division permissions, e.g. DNIS is in Division A, but queue/flow is in Division B and the users don't have access to both Divisions. 



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: DNIS Report Connection

    Posted 08-22-2025 02:59

    Hi, Gary! Long time no see :) 

    I checked our report and it seems that blank connections metric appears when the phone number was used for outbounds. Some phone numbers as I can see in our case are used for both inbound and outbound - then it may occur thart connection is not blank, but still less than offered. Try playing with direction filter - maybe you have the same?



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    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
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    Original Message


  • 4.  RE: DNIS Report Connection

    Posted 08-22-2025 18:08

    This is DNIS report...so only looking at Inbound calls?



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


  • 5.  RE: DNIS Report Connection
    Best Answer

    Posted 08-26-2025 04:13

    Finally figured this one out. Feels like a bug...

    The access was divisional. It seems the architect flow being assigned to the appropriate division has an impact on the connections stat.

    In my scenario I had originally saved the flow to the home division but later re-saved to the division in which the users have access. This did not resolve the problem.

    I then cloned the flow > saved to the user assigned division... this worked.

    Seems re-assigning the flow division has some bug impacting this stat.



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    Gary Waddell
    Professional Services Consultant
    United Kingdom
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    Original Message


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