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Do not callback to the same phone number again

  • 1.  Do not callback to the same phone number again

    Posted 06-05-2025 19:19

    kike | 2022-04-02 15:22:03 UTC | #1

    Good afternoon,

    Is there any way to not offer a callback again, if there is already an existing callback with the same ANI waiting in queue to be answered? All this from architect.

    Thanks

    MelissaBailey | 2022-04-04 20:53:49 UTC | #2

    See https://developer.genesys.cloud/forum/t/avoiding-duplicate-callbacks/5938 Create a data action for that query and check it in your flow before offering the callback

    system | 2022-05-05 20:54:22 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14143



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