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Do PureCloud webhooks perform retries

  • 1.  Do PureCloud webhooks perform retries

    Posted 06-05-2025 18:39

    Brian_McGlothlen | 2019-07-02 23:08:36 UTC | #1

    I was wondering how Genesys PureCloud Webhooks handle guaranteed delivery. I'd like to implement a webhook, but what happens if there is a network hiccup and I don't get the initial invokation? Are there retries? Exponential retries?

    Just asking, because I'm not sure what the correct implementation pattern is.


    tim.smith | 2019-07-03 20:23:29 UTC | #2

    PureCloud Webhooks are inbound only. There is no functionality where PureCloud will invoke a webhook in an external system.


    system | 2019-08-03 20:23:32 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 5479