Sounds like you want to use Document Management as a Knowledge Management system. That is not what it was designed to do and does not have the permissions like you are asking for. You could have supervisors just share out documents with a public like or share them internally, but that will not stop agents from doing the same. You should be using a true KMS like Shelf or Lighthouse. These and others are found on AppFoundry.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 02-13-2024 02:40
From: Santiago Serna
Subject: Document Workspace: How to disable document upload
Hi Genesys,
we want to use the GC Documents functionality, to publish documents by Supervisors that could be read by Agents.
We have solved that creating workspaces and giving Read Only permissions to agents.
but we have the following concerns:
Is there any way (permissions or configuration) to disable the "Personal Workspace" to avoid that agents upload documents to their "My Workspace"?
If there's no way to disable that, how could we avoid that those documents will be shared among other users?
We have Skill Expression Groups to dinamically assign agents to queues. Is there any way to assign users to workspaces based on those Skill Based groups?
Best regards
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
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Santiago Serna
Banco Santander Totta S.A.
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