Thank you for your valuable feedback. Post Flow Action in Message Flows is live now and I have attached a document on the steps of getting the API to display a web survey link directly inside the Genesys Web Messenger immediately after an interaction ends.
Original Message:
Sent: 01-23-2026 05:58
From: Neil Jones
Subject: Documentation for Survey API Release 19th January
Yes, I've just come across this: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027
Our digital bots do have self service options so would work for those scenarios.
Hopefully this does come with next weeks release.
Regards,
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Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com
Original Message:
Sent: 01-23-2026 05:49
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January
Hi Neil,
Post Flow Action in Architect Message Flows is due next week so you'll be able to use that.
In my case I wanted to create a survey without an agent so created a workflow that managed the end to end process.
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Richard Chandler
Connect
Original Message:
Sent: 01-23-2026 05:44
From: Neil Jones
Subject: Documentation for Survey API Release 19th January
Indeed.
Understand it's early days, but I've built a quick journey using a data action to call the API and then insert the URL to the chat - works as expected. What's not clear is the comment from Genesys (highlighted below) how we interject the survey URL when a chat has completed (post agent), as from memory there isn't a 'Set Post-Flow' node available in either a digital bot or inbound message flow.
Regards,
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Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com
Original Message:
Sent: 01-23-2026 03:11
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January
Thanks Neil,
I also saw an email this morning. Would have been helpful to have that with the release notes.
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Richard Chandler
Connect
Original Message:
Sent: 01-22-2026 23:32
From: Neil Jones
Subject: Documentation for Survey API Release 19th January
Hi Richard,
Received the attached yesterday with the a link to the API endpoint of: post/api/v2/quality/surveys - Create a survey for a conversation.
Regards,
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Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com
Original Message:
Sent: 01-21-2026 06:08
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January
Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.
A number of users are referencing in the idea that they can't find any information.
https://genesyscloud.ideas.aha.io/ideas/WEM-I-287
#CustomerSurveys
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Richard Chandler
Connect
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