Workforce Engagement Management

Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.

A number of users are referencing in the idea that they can't find any information.

https://genesyscloud.ideas.aha.io/ideas/WEM-I-287

#CustomerSurveys

------------------------------
Richard Chandler
Connect
------------------------------

Hi Richard,

Received the attached yesterday with the a link to the API endpoint of: post/api/v2/quality/surveys - Create a survey for a conversation.

Regards,

------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com

Original Message:
Sent: 01-21-2026 06:08
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January

Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.

A number of users are referencing in the idea that they can't find any information.

https://genesyscloud.ideas.aha.io/ideas/WEM-I-287

#CustomerSurveys

------------------------------
Richard Chandler
Connect
------------------------------

Thanks Neil,

I also saw an email this morning. Would have been helpful to have that with the release notes.

Hi Richard,

Received the attached yesterday with the a link to the API endpoint of: post/api/v2/quality/surveys - Create a survey for a conversation.

Regards,

------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com

Original Message:
Sent: 01-21-2026 06:08
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January

Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.

A number of users are referencing in the idea that they can't find any information.

https://genesyscloud.ideas.aha.io/ideas/WEM-I-287

#CustomerSurveys

------------------------------
Richard Chandler
Connect
------------------------------

Indeed.

Understand it's early days, but I've built a quick journey using a data action to call the API and then insert the URL to the chat - works as expected. What's not clear is the comment from Genesys (highlighted below) how we interject the survey URL when a chat has completed (post agent), as from memory there isn't a 'Set Post-Flow' node available in either a digital bot or inbound message flow.

Regards,

Thanks Neil,

I also saw an email this morning. Would have been helpful to have that with the release notes.

Hi Richard,

Received the attached yesterday with the a link to the API endpoint of: post/api/v2/quality/surveys - Create a survey for a conversation.

Regards,

------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com

Original Message:
Sent: 01-21-2026 06:08
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January

Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.

A number of users are referencing in the idea that they can't find any information.

https://genesyscloud.ideas.aha.io/ideas/WEM-I-287

#CustomerSurveys

------------------------------
Richard Chandler
Connect
------------------------------

Hi Neil,

Post Flow Action in Architect Message Flows is due next week so you'll be able to use that.

In my case I wanted to create a survey without an agent so created a workflow that managed the end to end process.

Indeed.

Understand it's early days, but I've built a quick journey using a data action to call the API and then insert the URL to the chat - works as expected. What's not clear is the comment from Genesys (highlighted below) how we interject the survey URL when a chat has completed (post agent), as from memory there isn't a 'Set Post-Flow' node available in either a digital bot or inbound message flow.

Regards,

Thanks Neil,

I also saw an email this morning. Would have been helpful to have that with the release notes.

Hi Richard,

Received the attached yesterday with the a link to the API endpoint of: post/api/v2/quality/surveys - Create a survey for a conversation.

Regards,

------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com

Original Message:
Sent: 01-21-2026 06:08
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January

Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.

A number of users are referencing in the idea that they can't find any information.

https://genesyscloud.ideas.aha.io/ideas/WEM-I-287

#CustomerSurveys

------------------------------
Richard Chandler
Connect
------------------------------

Yes, I've just come across this: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

Our digital bots do have self service options so would work for those scenarios.

Hopefully this does come with next weeks release.

Regards, 

Hi Neil,

Post Flow Action in Architect Message Flows is due next week so you'll be able to use that.

In my case I wanted to create a survey without an agent so created a workflow that managed the end to end process.

Indeed.

Understand it's early days, but I've built a quick journey using a data action to call the API and then insert the URL to the chat - works as expected. What's not clear is the comment from Genesys (highlighted below) how we interject the survey URL when a chat has completed (post agent), as from memory there isn't a 'Set Post-Flow' node available in either a digital bot or inbound message flow.

Regards,

Thanks Neil,

I also saw an email this morning. Would have been helpful to have that with the release notes.

Hi Richard,

Received the attached yesterday with the a link to the API endpoint of: post/api/v2/quality/surveys - Create a survey for a conversation.

Regards,

------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com

Original Message:
Sent: 01-21-2026 06:08
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January

Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.

A number of users are referencing in the idea that they can't find any information.

https://genesyscloud.ideas.aha.io/ideas/WEM-I-287

#CustomerSurveys

------------------------------
Richard Chandler
Connect
------------------------------

Hi Richard and Neil,

Thank you for your valuable feedback. Post Flow Action in Message Flows is live now and I have attached a document on the steps of getting the API to display a web survey link directly inside the Genesys Web Messenger immediately after an interaction ends.

Thank you

Hari

Yes, I've just come across this: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

Our digital bots do have self service options so would work for those scenarios.

Hopefully this does come with next weeks release.

Regards, 

Hi Neil,

Post Flow Action in Architect Message Flows is due next week so you'll be able to use that.

In my case I wanted to create a survey without an agent so created a workflow that managed the end to end process.

Indeed.

Understand it's early days, but I've built a quick journey using a data action to call the API and then insert the URL to the chat - works as expected. What's not clear is the comment from Genesys (highlighted below) how we interject the survey URL when a chat has completed (post agent), as from memory there isn't a 'Set Post-Flow' node available in either a digital bot or inbound message flow.

Regards,

Thanks Neil,

I also saw an email this morning. Would have been helpful to have that with the release notes.

Hi Richard,

Received the attached yesterday with the a link to the API endpoint of: post/api/v2/quality/surveys - Create a survey for a conversation.

Regards,

------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com

Original Message:
Sent: 01-21-2026 06:08
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January

Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.

A number of users are referencing in the idea that they can't find any information.

https://genesyscloud.ideas.aha.io/ideas/WEM-I-287

#CustomerSurveys

------------------------------
Richard Chandler
Connect
------------------------------

Thank you Hari for taking the time to produce this guide - very useful.

Have one question... in your survey inbound message flow, where you depict sending a response after the successful data action call. What response message string was use to create a hyper-link, as I used a digit bot to perform this.

Regards,

Hi Richard and Neil,

Thank you for your valuable feedback. Post Flow Action in Message Flows is live now and I have attached a document on the steps of getting the API to display a web survey link directly inside the Genesys Web Messenger immediately after an interaction ends.

Thank you

Hari

Yes, I've just come across this: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

Our digital bots do have self service options so would work for those scenarios.

Hopefully this does come with next weeks release.

Regards, 

Hi Neil,

Post Flow Action in Architect Message Flows is due next week so you'll be able to use that.

In my case I wanted to create a survey without an agent so created a workflow that managed the end to end process.

Indeed.

Understand it's early days, but I've built a quick journey using a data action to call the API and then insert the URL to the chat - works as expected. What's not clear is the comment from Genesys (highlighted below) how we interject the survey URL when a chat has completed (post agent), as from memory there isn't a 'Set Post-Flow' node available in either a digital bot or inbound message flow.

Regards,

Thanks Neil,

I also saw an email this morning. Would have been helpful to have that with the release notes.

Hi Richard,

Received the attached yesterday with the a link to the API endpoint of: post/api/v2/quality/surveys - Create a survey for a conversation.

Regards,

------------------------------
Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com

Original Message:
Sent: 01-21-2026 06:08
From: Richard Chandler
Subject: Documentation for Survey API Release 19th January

Has anyone seen documentation on this new API? I can't see anything in the API Explorer or preview APIs. The resource center seems to be broken at the moment with lots of Page Not Found messages.

A number of users are referencing in the idea that they can't find any information.

https://genesyscloud.ideas.aha.io/ideas/WEM-I-287

#CustomerSurveys

------------------------------
Richard Chandler
Connect
------------------------------