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  • 1.  Documents Workspace with new UI Update

    Posted 10-29-2025 10:15
      |   view attached
    No replies, thread closed.

    Before the UI update, we were able to upload doucments for personal workspace and shared workspace amongst others. Since the new UI push, we are not able to access documents that were previosuly loaded or upload any new. The only thing we are able to do is view what Workspace's are there and "Edit" them. Anyone else having the same issue?


    #Unsure/Other

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    Lauren Barnett
    Supervisor, Contact Center
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  • 2.  RE: Documents Workspace with new UI Update

    Posted 10-29-2025 10:31
    No replies, thread closed.

    Hello Lauren, 

    This looks like unexpected behavior. I recommend submitting a ticket to Support so they can take a look at it and escalate to the proper channels if needed. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Documents Workspace with new UI Update

    Posted 10-29-2025 11:02
    No replies, thread closed.

    I ran into this myself yesterday. There is no ability to upload a document.



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    Martin Bunting
    New Era Technology
    Senior Solutions Consultant
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    Original Message


  • 4.  RE: Documents Workspace with new UI Update
    Best Answer

    Posted 10-29-2025 11:11
    No replies, thread closed.

    Hi Lauren,

    Regarding this, your workspace can be accessed by clicking on your profile picture > my files.
    What you're currently viewing is the Admin > Documents > Workspaces path.

    At first, I had the same impression, but later I realized that there was a change in how it's accessed.



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    Elisson Fernandes
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  • 5.  RE: Documents Workspace with new UI Update

    Posted 10-29-2025 11:16
    No replies, thread closed.

    This worked!!! Thank you so much! I have been looking for this for days now and never would have thought! 



    ------------------------------
    Lauren Barnett
    Supervisor, Contact Center
    ------------------------------

    Original Message


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