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  • 1.  does Agent Assist Google CCAI support only for bots build using Google Dialog?

    Posted 02-07-2023 08:02
    Edited by ANITHA ME 02-07-2023 08:05
    No replies, thread closed.
    Hello,
    Does Agent Assist Google CCAI support only for bots build using Google Dialog?
    #ConversationalAI(Bots,AgentAssist,etc.)

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    ANITHA ME
    Accenture Solutions Private Limited
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  • 2.  RE: does Agent Assist Google CCAI support only for bots build using Google Dialog?

    Posted 02-21-2023 01:09
    No replies, thread closed.

    Agent Assist is not related to Dialog Flow Bots.  It will use some of the technologies, but it is really just a webhook in CCAI and a KB lookup.  I suggest you consider Shelf.io for voice agent assist or the built-in one for Genesys KB.



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    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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