Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Does Copilot work with email

    Posted 11-18-2025 15:46
    No replies, thread closed.

    Can Copilot work with email interactions? I would like to summarize the email that was sent and the email sent back to the customer. Then provide a possible wrap-up code option. Thanks in advance.


    #AICopilot(Agent,SupervisorAdmin)

    ------------------------------
    Corey Lanier
    Shaw Industries Group, Inc.
    ------------------------------


  • 2.  RE: Does Copilot work with email
    Best Answer

    Posted 11-18-2025 21:32
    No replies, thread closed.

    Greetings Corey - Currently Agent Copilot only supports voice and digital channels like SMS, WhatsApp, & Web Messaging.

    In the meantime, you may want to check out this idea, especially since Genesys Dev is actively doing research and looking for use cases. You may be able to get in on the ground floor there.



    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology
    ------------------------------



Related Content