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Hi Anna Mazor,

Genesys Cloud Data Actions don't support generic JWT authentication with custom certificates.

For APIs that require a signed JWT on each request, use a middleware to generate and sign the token, then call the target API.

You could also use a Data Action Function to run Node.js code, but since your use case involves certificates, Lambda or an external middleware is more appropriate.

Details:

Web Services Data Actions Requirements

Data Actions Function Requirements

One of the primary use-cases that Functions was designed to handle are custom authentication requirements like this, so it should be appropriate for this need. Lambdas and external middleware are also reasonable solutions to this requirement.

Luiz, is there something specific about functions that we should be looking to improve to better support these types of requirements?

Hi Anna Mazor,

Genesys Cloud Data Actions don't support generic JWT authentication with custom certificates.

For APIs that require a signed JWT on each request, use a middleware to generate and sign the token, then call the target API.

You could also use a Data Action Function to run Node.js code, but since your use case involves certificates, Lambda or an external middleware is more appropriate.

Details:

Web Services Data Actions Requirements

Data Actions Function Requirements

Hi Jason Mathison,

Sorry if my earlier message wasn't clear.
In my case, clients require JWT authentication using a certificate and also a fixed IP, so we usually handle that through external middleware.
There's already an idea related to the fixed IP topic: https://genesyscloud.ideas.aha.io/ideas/OPCFDA-I-56 - hopefully it gets implemented in the future.

One of the primary use-cases that Functions was designed to handle are custom authentication requirements like this, so it should be appropriate for this need. Lambdas and external middleware are also reasonable solutions to this requirement.

Luiz, is there something specific about functions that we should be looking to improve to better support these types of requirements?

Hi Anna Mazor,

Genesys Cloud Data Actions don't support generic JWT authentication with custom certificates.

For APIs that require a signed JWT on each request, use a middleware to generate and sign the token, then call the target API.

You could also use a Data Action Function to run Node.js code, but since your use case involves certificates, Lambda or an external middleware is more appropriate.

Details:

Web Services Data Actions Requirements

Data Actions Function Requirements

Hi Jason Mathison,

Sorry if my earlier message wasn't clear.
In my case, clients require JWT authentication using a certificate and also a fixed IP, so we usually handle that through external middleware.
There's already an idea related to the fixed IP topic: https://genesyscloud.ideas.aha.io/ideas/OPCFDA-I-56 - hopefully it gets implemented in the future.

One of the primary use-cases that Functions was designed to handle are custom authentication requirements like this, so it should be appropriate for this need. Lambdas and external middleware are also reasonable solutions to this requirement.

Luiz, is there something specific about functions that we should be looking to improve to better support these types of requirements?

Hi Anna Mazor,

Genesys Cloud Data Actions don't support generic JWT authentication with custom certificates.

For APIs that require a signed JWT on each request, use a middleware to generate and sign the token, then call the target API.

You could also use a Data Action Function to run Node.js code, but since your use case involves certificates, Lambda or an external middleware is more appropriate.

Details:

Web Services Data Actions Requirements

Data Actions Function Requirements

There is no reason that I know of that a function couldn't be configured to use a certificate to create JWT tokens. Having to be on an IP whitelist on the other hand would completely disqualify functions.

------------------------------
--Jason
------------------------------


Original Message:
Sent: 11-11-2025 09:37
From: Luiz Rosa
Subject: Does Genesys Cloud support JWT

Hi Jason Mathison,

Sorry if my earlier message wasn't clear.
In my case, clients require JWT authentication using a certificate and also a fixed IP, so we usually handle that through external middleware.
There's already an idea related to the fixed IP topic: https://genesyscloud.ideas.aha.io/ideas/OPCFDA-I-56 - hopefully it gets implemented in the future.

------------------------------
Luiz Rosa
Full stack developer


Original Message:
Sent: 11-11-2025 08:49
From: Jason Mathison
Subject: Does Genesys Cloud support JWT

One of the primary use-cases that Functions was designed to handle are custom authentication requirements like this, so it should be appropriate for this need. Lambdas and external middleware are also reasonable solutions to this requirement.

Luiz, is there something specific about functions that we should be looking to improve to better support these types of requirements?

------------------------------
--Jason


Original Message:
Sent: 11-10-2025 08:47
From: Luiz Rosa
Subject: Does Genesys Cloud support JWT

Hi Anna Mazor,

Genesys Cloud Data Actions don't support generic JWT authentication with custom certificates.

For APIs that require a signed JWT on each request, use a middleware to generate and sign the token, then call the target API.

You could also use a Data Action Function to run Node.js code, but since your use case involves certificates, Lambda or an external middleware is more appropriate.

Details:

Web Services Data Actions Requirements

Data Actions Function Requirements

------------------------------
Luiz Rosa
Full stack developer