RiteshKumarSingh | 2021-08-30 13:39:02 UTC | #1
Does interaction time include wrap up and hold time as well?
Jerome.Saint-Marc | 2021-08-30 13:54:35 UTC | #2
Hello,
What are you referring to with "interaction time"? Duration in Performance - Interactions - Details view? A specific metric in Conversation details?
Regards,
RiteshKumarSingh | 2021-08-31 04:32:03 UTC | #3
Hey, I wanted to know about? Duration in Performance - Interactions
Jerome.Saint-Marc | 2021-08-31 08:31:43 UTC | #4
Hello,
Duration in Performance - Interactions includes everything: IVR, queuing, talk time, hold time, wrap-up.
Regards,
system | 2021-10-01 08:32:14 UTC | #5
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