Genesys Cloud - Developer Community!

 View Only

Sign Up

Does Mobile Messenger support step up Authentication?

  • 1.  Does Mobile Messenger support step up Authentication?

    Posted 14 hours ago

    Hi team,

    Does the mobile messaging sdk support step up authentication?

    Using the mobile messaging sdk docs the authenticated web messaging has been implemented but it does not allow the step up authentication which is set in Messenger Configuration. Also guest messaging is not allowed either, as the messenger is not being shown to unauthenticated users, once the user logs the authenticated messenger pops up, even though the step up is set in the messenger configuration, and the session should start as a guest session if user is not authenticated.

    We used:

    let account = MessengerAccount(deploymentId: String,
                                   domain: String,
                                   logging: Bool)
    account.setImplicitAuthenticationInfo(idToken: String, nonce: String)

    Please advise if possible to achieve step up authentication (guest -> authenicated session) by using mobile messaging SDK

    Thanks!

     


    #MobileMessenger
    #WebMessaging

    ------------------------------
    Mariano Suban
    Star Telecom[WebsiteUrl]
    ------------------------------