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  • 1.  Does scheduled callback is supported in both Mobile Messenger and Mobile Transport?

    Posted yesterday

    Hello Community,

    I need to implement a scheduled callback in a mobile app, I mean that while a chatbot conversation if I click on a specific botton then I should be able to select a particular date and time and then Genesys Cloud call me back as scheduled.

    Firstable we offered Mobile Messenger to a quick deploy, but I still don´t found if it support the scheduled callback.

    Could anyone help?

    regards,


    #API/Integrations

    ------------------------------
    JORGE LOPEZ
    PRESALES
    ------------------------------


  • 2.  RE: Does scheduled callback is supported in both Mobile Messenger and Mobile Transport?

    Posted 21 hours ago

    Jorge - happy new year.

    Our "Native" Mobile SDKs do not include client-side methods to request a Callback directly: we have a future Idea to add this to Web/Mobile Messenger > https://genesyscloud.ideas.aha.io/ideas/DIG-I-114

    For now, you would need to solve this via specialized Digital Bot Flow, leveraging Callback APIs with a more conversational experience.



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Does scheduled callback is supported in both Mobile Messenger and Mobile Transport?

    Posted 15 hours ago

    Hi Angelo,

    Thank you so much for the reply and my best wishes for this 2026!

    regards



    ------------------------------
    JORGE LOPEZ
    PRESALES
    ------------------------------

    Original Message


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