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  • 1.  Does scheduled callback is supported in both Mobile Messenger and Mobile Transport?

    Posted 2 days ago

    Hello Community,

    I need to implement a scheduled callback in a mobile app, I mean that while a chatbot conversation if I click on a specific botton then I should be able to select a particular date and time and then Genesys Cloud call me back as scheduled.

    Firstable we offered Mobile Messenger to a quick deploy, but I still don´t found if it support the scheduled callback.

    Could anyone help?

    regards,


    #API/Integrations

    ------------------------------
    JORGE LOPEZ
    PRESALES
    ------------------------------


  • 2.  RE: Does scheduled callback is supported in both Mobile Messenger and Mobile Transport?

    Posted 2 days ago

    Jorge - happy new year.

    Our "Native" Mobile SDKs do not include client-side methods to request a Callback directly: we have a future Idea to add this to Web/Mobile Messenger > https://genesyscloud.ideas.aha.io/ideas/DIG-I-114

    For now, you would need to solve this via specialized Digital Bot Flow, leveraging Callback APIs with a more conversational experience.



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Does scheduled callback is supported in both Mobile Messenger and Mobile Transport?

    Posted 2 days ago

    Hi Angelo,

    Thank you so much for the reply and my best wishes for this 2026!

    regards



    ------------------------------
    JORGE LOPEZ
    PRESALES
    ------------------------------

    Original Message


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