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Does the callback impact the level of service report ?

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  • 1.  Does the callback impact the level of service report ?

    Posted 11-14-2018 12:05
    No replies, thread closed.
    Hi,

    Does the callbacks done impact the level of service in statistics performance and reports of an agent or queue ?

    Thank you
    #SystemAdministration
    #Telephony
    #Unsure/Other


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