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  • 1.  Does the org setting "Allowed IP Addresses" apply to telephony traffic

    Posted 03-18-2022 02:10
    No replies, thread closed.
    Genesys Community,

    Within the GC Organization Settings you can specify a list of CIDRs used to restrict the IP addresses that requests will be accepted from.

    Does this restriction apply to telephony traffic such as SIP INVITEs (from BYOC Carrier) and WebRTC endpoints?

    With thanks
    Mark

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    Mark Goldsmith
    Technical Consultant | Australia | NTT
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    #Implementation
    #Security

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    Mark Goldsmith
    NTT Australia Pty Ltd.
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  • 2.  RE: Does the org setting "Allowed IP Addresses" apply to telephony traffic

    Posted 03-19-2022 20:51
    No replies, thread closed.
    Each region should have 4 SIP IP's that SIP messages are sent to and should be in the ACL for the carrier/SBC.

    https://help.mypurecloud.com/articles/byoc-cloud-public-sip-ip-addresses/

    The CIDR block is for the media IP's once the SIP connection is set up.  Once the connection is made, Genesys tells the end service where to send the audio.  

    https://help.mypurecloud.com/articles/cidr-ip-address-range-for-cloud-media-services/

    The Allowed IP Addresses in the ORG settings is to restrict an IP range that users can access your ORG from.  

    https://help.mypurecloud.com/articles/allow-ip-addresses/


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Does the org setting "Allowed IP Addresses" apply to telephony traffic

    Posted 03-25-2022 03:17
    No replies, thread closed.

    Robert,

    Thanks for taking the time to share. Can I check I have understood your response correctly:

    OP: Does this restriction apply to telephony traffic such as SIP INVITEs (from BYOC Carrier) and WebRTC endpoints?
    Answer: No. SIP IPs and WebRTC endpoints do not need to be included in the whitelist.
    Only the IPs where users login from OR  from where integrations send request to the api.mypurecloud.com.au endpoint need to be included in the whitelist.

    Sound right?

    Thanks
    Mark



    ------------------------------
    Mark Goldsmith
    NTT Australia Pty Ltd.
    ------------------------------

    Original Message


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