Genesys Cloud - Main

Hello,
I come from PureEngage and have extensive experience with its systems.
Recently I started working with purecloud and I have some doubts related to the outbound functionality, unlike the Outbound (OCM) used in PE, I can't find a way to see the records that were loaded in the call list and I can't See the result of the individual calls. (I.e. : answer / Not answer / answer machine, etc.)
Is there any way to have this data?

Comments and answers in this regard are welcome.

Regards



#Outbound

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Hernan Corso
Interaxa S.A.
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Hi Hernan,

 There are a few ways to find this out - if you just want to see the most recent results you can export the contact list in the Outbound Dialing/List Management/Contact Lists

 The most recent result should show in the following column;

CallRecordLastResult-PHONE1

Thanks

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Gordon Thomson
Dialler Manager
Actavo
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Hi Gordon, 
thank you very much for the information provided !

Regards

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Hernan Corso
Interaxa S.A.
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Original Message:
Sent: 11-15-2019 09:01
From: Gordon Thomson
Subject: Doubt with about outbound functionality in Purecloud

Hi Hernan,

 There are a few ways to find this out - if you just want to see the most recent results you can export the contact list in the Outbound Dialing/List Management/Contact Lists

 The most recent result should show in the following column;

CallRecordLastResult-PHONE1

Thanks

------------------------------
Gordon Thomson
Dialler Manager
Actavo
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