Genesys Cloud - Main

Does anyone know if we downgrade from PC 3 to PC 1, do we have to reassign the roles to the existing users, or do they just change in the backend and re-associate appropriately to the already assigned users? 
@George Ganahl​
#SystemAdministration

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Angelia Harper
Avtex Solutions, LLC
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The permissions within roles are what determine the license level associated with the role, not the level of license in the subscription.

So, if there are Roles which require a PureCloud 3 license (especially custom roles) you will need to go through all of them and adjust the permissions to conform to the new level of license in the subscription.

I don't know for sure what will happen...there are default Roles which are tied to the level of Genesys Cloud licensed, so they might just go away and you don't have to worry about those ones, or they might stay until removed form all the users that have them assigned. Same for permissions in custom roles tied to the license level in the subscription.

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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Thanks George. I will let you know what happens then ;)

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Angelia Harper
Avtex Solutions, LLC
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Original Message:
Sent: 05-20-2020 10:12
From: George Ganahl
Subject: Downgrade Licenses

The permissions within roles are what determine the license level associated with the role, not the level of license in the subscription.

So, if there are Roles which require a PureCloud 3 license (especially custom roles) you will need to go through all of them and adjust the permissions to conform to the new level of license in the subscription.

I don't know for sure what will happen...there are default Roles which are tied to the level of Genesys Cloud licensed, so they might just go away and you don't have to worry about those ones, or they might stay until removed form all the users that have them assigned. Same for permissions in custom roles tied to the license level in the subscription.

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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Hi Angela, 

We are a Genesys partner in Europe and we have a similar issue to your message posted in 2020.

Our client is transitioning from GCX2 + WEM Add-on to GCX1 + Digital Add-on.

How did the downgrade process go back then? 

Were the permissions associated with their old subscription removed? Or did you have to remove them from user profiles?

Thank you

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KARIM OUDINOT
Mentat Conseil SAS
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Original Message:
Sent: 05-20-2020 10:25
From: Angelia Harper
Subject: Downgrade Licenses

Thanks George. I will let you know what happens then ;)

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Angelia Harper
Avtex Solutions, LLC
------------------------------


Original Message:
Sent: 05-20-2020 10:12
From: George Ganahl
Subject: Downgrade Licenses

The permissions within roles are what determine the license level associated with the role, not the level of license in the subscription.

So, if there are Roles which require a PureCloud 3 license (especially custom roles) you will need to go through all of them and adjust the permissions to conform to the new level of license in the subscription.

I don't know for sure what will happen...there are default Roles which are tied to the level of Genesys Cloud licensed, so they might just go away and you don't have to worry about those ones, or they might stay until removed form all the users that have them assigned. Same for permissions in custom roles tied to the license level in the subscription.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys