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  • 1.  download limits

    Posted 10-19-2022 14:30
    No replies, thread closed.
    Hi

    I wonder if there is any download limit in genesys cloud interactions workspace

    #Reporting/Analytics

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    Juan Ayala
    Promotora Kranon S.A. de C.V.
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  • 2.  RE: download limits

    Posted 10-20-2022 08:35
    No replies, thread closed.
    I don't think there is a limit on exporting data from interactions view.  There are some limits on agent details though.  This article has more info https://help.mypurecloud.com/articles/export-view-data/

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    Nichole Conway
    State of Missouri - Family Support Division
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  • 3.  RE: download limits

    Posted 10-20-2022 12:57
    No replies, thread closed.
    Hello Juan,

    Limit-wise, there is a maximum of 1 million (1,000,000) rows permitted in an interactions export. I personally have tried to export rows below this number and have encountered failure. While not hitting the limit, other operational factors contribute to the process. I get more consistent success when I export these views in smaller, more manageable chunks.

    If you are interested to delve deeper, the Developer Center offers a list of observed API limits.

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    Nico Feliciano
    Genesys - Employees
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