Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Downloading Transcriptions

    Posted 20 days ago

    Hi there,

    I've noticed I have the ability to copy a transcript, but there's no option to download. I tried to find permissions required, but have found none for downloading transcriptions. Can someone please lead me into the direction for either permissions required for downloading transcripts or how to? I know there's an idea submitted  for bulk downloads, but just need it as necessary. 


    #Reporting/Analytics
    #Unsure/Other

    ------------------------------
    Caitlyn Petrousek
    Other
    ------------------------------


  • 2.  RE: Downloading Transcriptions

    Posted 20 days ago

    Hey Caitlyn,

    To download the transcript, you'll need to use the Speech and Text Analytics API.

    https://help.mypurecloud.com/faqs/can-i-download-a-voice-transcript/

    https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Downloading Transcriptions

    Posted 20 days ago
    Edited by Jason Kleitz 16 days ago

    Thank you so much Jason!

    When I go onto the second link provided there's a long list of permissions required,. I filtered by "Get" and believe it's these two?


    Found it in the ideas lab as well - thank you

    /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl


    ------------------------------
    Caitlyn Petrousek
    Other
    ------------------------------

    Original Message


  • 4.  RE: Downloading Transcriptions

    Posted 20 days ago

    If you planned on writing some code to download transcripts then this might be useful, its my code that downloads a transcript and populates it with the same details that are in the UI:

    https://github.com/MakingChatbots/genesys-cloud-mcp-server/blob/main/src/tools/conversationTranscription/conversationTranscription.ts



    ------------------------------
    Lucas Woodward
    Winner of Orchestrator of the Year, Developer (2025)

    LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
    Newsletter - https://makingchatbots.com
    ------------------------------

    Original Message


  • 5.  RE: Downloading Transcriptions
    Best Answer

    Posted 19 days ago

    To download the transcript, you must use two APIs.

    1. First, use this API to retrieve the SessionID:

      • GET /api/v2/analytics/conversations/{conversationId}/details

    2. Next, use the retrieved SessionID in the following API to get the transcript URL:

      • GET /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

    Afterward, paste the resulting link into your browser to get the transcription. You can copy and paste the content into a notepad if you wish.



    ------------------------------
    David Betoni
    Principal PS Consultant
    ------------------------------

    Original Message


Related Content