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  • 1.  DPA information

    Posted 12-19-2024 06:06
    No replies, thread closed.

    Hi All

    We have been trying to pull through DPA information for our customers to a script for our agents to see, when a message arrives with them.

    However, it keeps showing as 'N/A' rather than the information input by the customers.

    We have checked the variables and the correct slots are showing, not too sure where else we should look.

    Has anyone else had this before?

    Thanks

    Shauna


    #DigitalChannels

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    Shauna Gibson
    PS
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  • 2.  RE: DPA information

    Posted 12-19-2024 11:43
    No replies, thread closed.

    Hi Shauna,

    Can you give a bit more information on how you are capturing the info and how the script is trying to pull these variables?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: DPA information

    Posted 12-19-2024 11:50
    No replies, thread closed.

    Hi Samuel

    Yes we are capturing the information through slots and using output variables, like below

    Thanks

    Shauna



    ------------------------------
    Shauna Gibson
    PS
    ------------------------------

    Original Message


  • 4.  RE: DPA information

    Posted 12-19-2024 13:15
    No replies, thread closed.

    Hi,

    If architect variables are showing correct slot values then I would look at the script. How are you passing these values to script i.e have you enabled script variables with 'Input'? 



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    Cheers
    Zubair
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    Original Message


  • 5.  RE: DPA information
    Best Answer

    Posted 12-19-2024 14:57
    No replies, thread closed.

    The Slot.xxxx are your variables that contain the captured information.  You can use those directly as your input variables to the script.  There is no need to write as participant data or assign to another variable. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: DPA information

    Posted 01-02-2025 11:10
    No replies, thread closed.

    Thanks all!

    I had copied the slots from another BOT flow and one of them was creating a fault. I created a new one and this is working as expected.



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    Shauna Gibson
    PS
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    Original Message


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