Genesys Cloud - Main

Hello, 

I would like to implement a multi level wrap up codes into a script page at the end of the call.

I know that we can add a Click Action to a button to trigger an action when clicking like changing a page er setting a variable..

Would it be possible to do the same thing with the Dropdown components.

I have the first level of wrap up codes with 3 options : Reservation, Aftersales, others
When the agent choose Reservation, another Dropdown list will show up with its own wrap up codes.
If the Agent choose After sales, another dropdown list display a new list.

I tried to test the visibility Boolean variable, but it didn't work.

Yours,
#Implementation
#SystemAdministration

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Charaf Eddine Chemlal
Dimension Data France
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One of the settings on the drop-down list control is Disabled, which you set to a Boolean variable.

So, your first drop-down which sets the type of Wrap-up codes to use would call a custom action that sets the Boolean variables used for your other drop-down lists to True or False, as appropriate. That way, the page will Enable or Disable the Wrap-up code drop-downs.

So, you could have three custom Boolean(True/False) variables: ReservationDisable, AftersalesDisable, and SupportDisable.

When a caller calls to make a reservation, the agent selects Reservation in the first drop-down which uses the Change Action setting to run a custom action, and the custom action sets ReservationDisable=False, AftersalesDisable=True, SupportDisable=True.

I think that will cause the Reservation wrap-up drop-down to enable and the other two to disable, achieving what you want.

I didn't set it all up to test, but I think that gets you what you are asking for.

Experiment, and if you have more questions I might be able to get back to it later today. Right now I need to put some work in on my real job :-)

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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Thank you very much.


Would it be possible to concatenate all the variables set from the previous levels ? 
example: Variable1_Variable2_Variable3 ?

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------

Original Message:
Sent: 05-22-2019 08:47
From: George Ganahl
Subject: Dropdown Click Action

One of the settings on the drop-down list control is Disabled, which you set to a Boolean variable.

So, your first drop-down which sets the type of Wrap-up codes to use would call a custom action that sets the Boolean variables used for your other drop-down lists to True or False, as appropriate. That way, the page will Enable or Disable the Wrap-up code drop-downs.

So, you could have three custom Boolean(True/False) variables: ReservationDisable, AftersalesDisable, and SupportDisable.

When a caller calls to make a reservation, the agent selects Reservation in the first drop-down which uses the Change Action setting to run a custom action, and the custom action sets ReservationDisable=False, AftersalesDisable=True, SupportDisable=True.

I think that will cause the Reservation wrap-up drop-down to enable and the other two to disable, achieving what you want.

I didn't set it all up to test, but I think that gets you what you are asking for.

Experiment, and if you have more questions I might be able to get back to it later today. Right now I need to put some work in on my real job :-)

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

I experimented a little bit, and the Disabled functionality works in that it prevents the agent from using the disabled drop-down. The drop-down is still visible on the page, but you can't select anything from it.

You can use a custom action to concatenate variable values to a specific variable using Scripter:Set Variable with the Interpolate Text option.

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 05-22-2019 10:49
From: Charaf Eddine Chemlal
Subject: Dropdown Click Action

Thank you very much.


Would it be possible to concatenate all the variables set from the previous levels ?
example: Variable1_Variable2_Variable3 ?

------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------


Original Message:
Sent: 05-22-2019 08:47
From: George Ganahl
Subject: Dropdown Click Action

One of the settings on the drop-down list control is Disabled, which you set to a Boolean variable.

So, your first drop-down which sets the type of Wrap-up codes to use would call a custom action that sets the Boolean variables used for your other drop-down lists to True or False, as appropriate. That way, the page will Enable or Disable the Wrap-up code drop-downs.

So, you could have three custom Boolean(True/False) variables: ReservationDisable, AftersalesDisable, and SupportDisable.

When a caller calls to make a reservation, the agent selects Reservation in the first drop-down which uses the Change Action setting to run a custom action, and the custom action sets ReservationDisable=False, AftersalesDisable=True, SupportDisable=True.

I think that will cause the Reservation wrap-up drop-down to enable and the other two to disable, achieving what you want.

I didn't set it all up to test, but I think that gets you what you are asking for.

Experiment, and if you have more questions I might be able to get back to it later today. Right now I need to put some work in on my real job :-)

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys