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  • 1.  DTMF and OPUS codec

    Posted 01-16-2023 04:26
    No replies, thread closed.
    We have a user that makes a lot of calls to company's that use IVR's with a WebRTC phone. Sometimes they accept the input and sometimes they don't. It is random, one day it works the next day it doesn't. I have logged a call with support and they say to disable the OPUS codec on the trunk. I am not keen on this and wondered is anyone else had seen this issue and had a fix. I am going to escalate the call with support.
    #Telephony
    #Unsure/Other

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    Andrew Lewis
    Health Management Ltd
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  • 2.  RE: DTMF and OPUS codec

    Posted 01-16-2023 13:31
    No replies, thread closed.
    I have seen this. Sometimes, using the computer keyboard works better. Sometimes using the on-screen dialpad works better. I haven't ever figured out why one would be different to the other, but there you go.

    I agree it's a pain though! I will follow this thread with interest.

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    Paul Simpson
    Eventus Solutions Group
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    Original Message


  • 3.  RE: DTMF and OPUS codec

    Posted 01-17-2023 01:35
    Edited by Mark Goldsmith 01-17-2023 01:35
    No replies, thread closed.
    Andrew,

    We experienced this very same issue at one customer that we support, and removing the Opus codec from our trunk configuration did in fact resolve the issue. Our carrier did not support OPUS (we use BYOC).

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    Mark Goldsmith
    NTT Australia
    https://www.global.ntt/
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    Original Message


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