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  • 1.  Duplicate entries in Calling list

    Posted 04-11-2025 05:11
    No replies, thread closed.

    Hi Everyone,

    While creating a calling list, under Advanced section we have selected a column IdValue as the Unique Identifier Column.
    Even though we have defined a unique identifier column, when uploading new contacts with an existing IdValue, Genesys is duplicating the entry.

    Has anyone encountered this issue and please let me know is there any way to prevent the duplicate entry in the calling list.

    Thanks in advance for your help!

    #Outbound


    #Outbound

    ------------------------------
    Rajath
    ------------------------------


  • 2.  RE: Duplicate entries in Calling list

    Posted 04-11-2025 05:48
    No replies, thread closed.

    Hi Rajath,

    Have you checked the Unique Identifier doesn't have a space before or after.  If it is definitely the same with no spaces, I would raise a case with customer care to investigate why it is duplicating



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Duplicate entries in Calling list

    Posted 04-13-2025 12:27
    No replies, thread closed.

    Ensure you specify the column that contains your unique id each time you import records.  Just because you did it when you created the list, doesn't mean it will just happen.  If loading via the UI, select your CSV to import, then select a value in the 'Unique Identifier Column' drop down.  Via API, you must specify 'contact-id-name'.



    ------------------------------
    Paul Reininger
    Contact Center Support Engineer
    ------------------------------



  • 4.  RE: Duplicate entries in Calling list

    Posted 04-14-2025 06:04
    No replies, thread closed.

    Hi @Paul Reininger, thanks for your response, I am adding the contacts via API (post  /api/v2/outbound/contactlists/{contactListId}/contacts), what you mean by contact-id-name? I dont see it in the API documentation. How do we pass the Unique identifier column name in the below request body?

    [
      {
        "contactListId": "xxxxx-xxx-xxx-xxx-xxxxxxxx",
        "data": {
          "IdValue":"12345678",
    "Name":"ABC",
    "USE1":""
     
        }
      }
    ]



    ------------------------------
    Rajath Kumar
    ------------------------------

    Original Message


  • 5.  RE: Duplicate entries in Calling list
    Best Answer

    Posted 04-14-2025 13:16
    No replies, thread closed.

    In the POST /api/v2/outbound/contactlists/{contactListId}/contacts method, the empty schema below, 'id' is the unique identifier.

    [
      {
        "id": "",
        "contactListId": "",
        "data": {
          "": ""
        },
        "latestWhatsAppEvaluations": {},
        "callable": true,
        "phoneNumberStatus": {},
        "contactableStatus": {}
      }
    ]

    If you use the alternate method of loading records via API using CSV lists: POST  https://apps.mypurecloud.com/uploads/v2/contactlist, then body element: 'contact-id-name' is the unique identifier.

    See: https://developer.genesys.cloud/routing/outbound/uploadcontactlists for details on loading CSV files to contact lists.



    ------------------------------
    Paul Reininger
    Contact Center Support Engineer
    ------------------------------

    Original Message


  • 6.  RE: Duplicate entries in Calling list

    Posted 04-15-2025 07:36
    Edited by Rajath Kumar B R 04-23-2025 05:15
    No replies, thread closed.

    Hi @Paul Reininger, thanks for your response. the issue seems to be solved



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