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  • 1.  Duplicate Results On Scheduled Interaction Performance Reports

    Posted 05-22-2024 10:50
    No replies, thread closed.

    Hi

    We currently have a customer who's scheduled Interaction reports show double entries for certain times of the day.

    This does not occur when manually running.

    I'll post some examples later, but in the meantime does anyone have experience of this please?

    Kind Regards


    #Reporting/Analytics

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    Philip Thys
    British Telecommunications PLC
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  • 2.  RE: Duplicate Results On Scheduled Interaction Performance Reports

    Posted 06-25-2024 22:56
    No replies, thread closed.

    Could it be that two campaigns are running against the same number?  Do you have some rules for redialing along with call response sets?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Duplicate Results On Scheduled Interaction Performance Reports
    Best Answer

    Posted 07-05-2024 12:09
    No replies, thread closed.

    Hello Philip,

    Without the examples, its hard to help. If you haven't resolved this issue I would recommend opening a case with customer care to get the examples investigated.



    ------------------------------
    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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