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  • 1.  Duplicate type field started appearing in AudioHook messages

    Posted 08-12-2025 18:35
    Edited by Ryan Chimienti 08-12-2025 18:53

    Hey team,

    We noticed a change in the behavior of the Genesys AudioHook Monitor client around July 30th. The type field on the client's JSON messages started to appear duplicated at the end of the message, as in the examples below:

    {"type":"close","version":"2","id":"...","seq":2,"serverseq":1,"position":"PT0S","parameters":{"reason":"error"},"type":"close"}

    {"type":"open","version":"2","id":"...","seq":1,"serverseq":0,"position":"PT0S","parameters":{"organizationId":"...","conversationId":"00000000-0000-0000-0000-000000000000","participant":{"id":"00000000-0000-0000-0000-000000000000","ani":"","aniName":"","dnis":""},"media":[{"type":"audio","format":"PCMU","channels":["external","internal"],"rate":8000},{"type":"audio","format":"PCMU","channels":["external"],"rate":8000},{"type":"audio","format":"PCMU","channels":["internal"],"rate":8000}],"supportedLanguages":false,"customConfig":{},"inputVariables":{}},"type":"open"}

    So far, I've only tested and verified this behavior during the connection probe phase. This doesn't match the examples in the AudioHook docs and breaks JSON parsers that don't like duplicate keys.

    Was this an intentional change?


    #Integrations

    #AudioHook


    ------------------------------
    Ryan Chimienti
    ------------------------------



  • 2.  RE: Duplicate type field started appearing in AudioHook messages

    Posted 08-13-2025 06:35

    Hello,

    Having the "type" property appear twice does not look normal.

    I would suggest to contact Genesys Cloud Customer Care and open a ticket.

    We do not have access to customer related logs from this forum. Only Customer Care has. So they should be able to help you troubleshoot this and raise this to engineering's attention if necessary.

    Regards,



    ------------------------------
    Jerome Saint-Marc
    Senior Development Support Engineer
    ------------------------------

    Original Message


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